Bests & Worsts Reviews from Amazon

Be forewarned, I bought this unit for Thanksgiving. It doesn’t work and Amazon says it’s not returnable! How can an Amazon Prime purchase that doesn’t work not be returnable? They told me to contact the manufacturer. The manufacturer told me to contact Amazon. I have called, emailed, with no resolution. I am out $$ for a unit that doesn’t work, and seem to have no recourse. But they have my money! Unbelievable.