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XHose Pro warranty and advertising deceptive.
The ¾" XHose Pro with brass fittings is convenient, easy to use BUT it has limited uses and caution has to be exercised when using it. If you're watering you garden or using it on a sprinkler it is fine. The problem occurs when the hose is charged and you stop the water flow. I purchased my 75 footer primarily for washing the car. This is when the problem happens. When washing a car, you first wet the car down, shut the nozzle off, then soap and clean car, and then rinse off the soap. The problem is that when you turn off the nozzle the hose it is still charged and most probably laying charged in the sunlight. The sun will heat the charged hose until you are ready for the rinse. During this time (5-10 minutes) there is a very strong possibility that the hose will pop rendering it useless. So now, I wash the car in sections in order not to keep the hose from overheating and popping. As I said, as long as you keep the water running while using it, you're probably OK.........you just can't turn the nozzle off for any length of time. The hose comes with a lifetime warranty, but the warranty requires that you pay the freight both ways. For the 75' hose it will cost you appox. $7.00 to mail it, and then you will also have to send a check for $10.95 for each hose to pay for their postage. That means your "Lifetime Warranty" will cost you a minimum of $18.00. Very deceptive advertising to say the least. Whenever I've sent a defective item under warranty back to the manufacturer for repair or replacement I have NEVER had to pay for them to ship it back to me. Because of the amount of hoses that are being returned for defect, I believe that the possibility of consumer fraud should be looked into by the Attorney General's office, and that some attorney may entertain the possibility of a Class Action suit. In my opinion, all the cheaper hoses on the market will probably perform the same way, so you might as well buy the cheaper one at 1/4th of the cost and just buy another if it breaks or pops. That will save you the $18.00 replacement cost of an XHose Pro, and several weeks waiting for a replacement (if it's in stock). This hose is definitely NOT WORTH THE MONEY!!!!!!!! Additionally, there is a possibility that if these types of hoses pop the hose will immediately begin to retract and if there is a nozzle attached the hose might possibly whip that nozzle causing it to strike you. It hit me in the shin, but it there was a small child close to it the injury could have been more serious. Even without a nozzle attached, the brass fitting itself can also cause an injury. I would strongly suggest that the XHose Pro manufacturer consider a reflective type covering or at the very least a much lighter color webbing and inner hose color that would not as easily absorb the heat radiated by the sun. Direct sunlight is this product's worst enemy. What good is a hose if you have to keep it out of the sun?
March 2014 · Tools and Home Improvement