Bests & Worsts Reviews from Amazon

I own a few Black Mountain Products and have always been more than satisfied with the quality, durability, and ease of operation. When researching different exercise balls for my wife for Christmas it was a no-brainer to go with a company I've used before. I've dealt with Black Mountain Products customer service before and they were outstanding and not only their demeanor but their warrantee replacement as well. When she opened her present the first thing she said was "hey this is the same company as your resistant bands!" So she was thrilled that she got a medicine ball made by a reputable company that we know. When she inflated the exercise ball using only the pump that came with it, she was eager to try it out. As soon as she sat on the ball it popped, causing her to fall to the ground and hit her head. When I came into the room she was sitting on the floor dazed and upset. We immediately looked at the information card that came with the ball only to find that it was rated for 2000 pounds! My first thought was that the ball maybe was sitting on something sharp like a stone or piece of glass but after sweeping the room we found no such debris in the dust pan. The ball didn't just have a puncture, it split all the way around as if cut with scissors. It didn't slowly leak out with air, it burst all at once. By the way my wife is 8 1/2 months pregnant and was planning on using the ball to aid in the delivery process that was recommended by our OBG/YN. Although landing on the floor and bumping her head was emotionally dramatic and itself, we are fortunate that she didn't land on her stomach or injure the baby in any way. I'm writing this review on January 2, 2017, I've tried to contact Black Mountain Products via telephone several times today as I assumed they would be closed over the previous holiday weekend. Every single time I call I get a disconnected telephone signal and am unable to reach anybody from customer service. As I mentioned earlier this unfortunate event with what we thought was going to be a promising product is not only shocking but demoralizing because we have always held Black Mountain Products in such high regard. I am hoping that this review will generate interest from Black Mountain Products and hopefully reach out to me as I am on able to reach them.