Bests & Worsts Reviews from Amazon

Well, I'm an Amazon junkie, so of course I wanted to earn extra perks. I enrolled and enjoyed the service, until it was time to pay. I experienced countless errors with banking and payments in the app and via online payments. This resulted in late fees and ultimately a closed account, without any kind of warning. In turn, this cost me some points on my credit score. When I finally reached out to customer service, I was less than satisfied at the time it took to reach a representative and when I did, between the language barrier and the lack of concern for my issues, all he did was return the late fees. So ultimately, my score is dinged and my account t is closed and this loyal Prime user is no longer getting the extra 5% perk. Honestly, I expected Amazon to have better relationships and customer service with this outside bank.