Bests & Worsts Reviews from Amazon

I've had this tablet for about two weeks and it works for my purposes (digital re-touching). However, there are 2 issues that a potential buyer should note. First, the charging cord that connects the tablet (via USB) to your computer has a problem. The plug that goes into the tablet is a little too big & needs to be aggressively forced into place. There is a strong likelihood of damaging the tablet's port. I called Wacom's tech/customer support and received little sympathy. They would not accept the possibility that perhaps there was a manufacturing defect. I'm trying to get a replacement cord, but their interest in customer satisfaction leaves a lot to be desired. They now claim that it is supposed to fit tightly. But that's ridiculous if you can't insert the plug in the first place. Originally they wanted me to ship the entire unit back to Amazon for complete replacement. Sounds crazy to me. I'm hoping they'll cooperate with a replacement cord & my paying the shipping back to them. Next, the nibs on the pen wear out very quickly, even with infrequent use. Be prepared. Received email from Wacom on 10/16/13 in which she emphatically indicated that they would not replace the defective part. Only recourse is Amazon. Remember to save the shipping container from Amazon as well as the original packaging or you will have to buy a box for the Amazon return. On 10/17/13 I received another email from Wacom stating that in view of the possible public relations blow back, they would agree to replace the cable. This email was not a courteous one (to say the least).