Bests & Worsts Reviews from Amazon

Stay away from this garbage. I also owned the second gen Pro mesh kit for another house and that system worked flawlessly. This Eero pro 6 is not in the same league. It could be, but they clearly rushed this product out the door before the holidays. I can’t get the Philips Hue Bridge/lighting setup to work with Alexa anymore (which makes no sense because this is an Alexa product). Tech support is absolutely useless. They are all over Reddit and seem kind but offer absolutey no support. Every response is “Call our support, we’ll take care of you.” But then you call and you are just read a script. They have no clue how to help again, because this was obviously a rushed product. These firmware updates seem to cause more problems then they fix too. My internet speeds started off great but then plummeted all of a sudden below broadband levels (I haven’t seen 5mbs speeds since I first upgraded to DSL 20 years ago). I’m sorry - I love Amazon products and the whole ecosystem but I do not appreciate purchasing a product and not being told I’m actually just a beta tester in reality. This poduct will be great one day, but only after they’ve effectively alienated their loyal customer base. This is pathetic Amazon. I’ve gone through 5 routers in the last decade and although this product was the easiest to setup, hands down, the pleasantries stopped right there and this instantly became the worst router I’ve dealt with. Returning immediately.