392
people found this helpful, as of 2023
ranked #54,741 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Worked for one summer
I purchased this AC last May and it worked all summer, which was great.
So today, when it turned 85 degrees in NYC, we powered it up and it does not turn on.
I can hear the compressor turn on but none of the fans turn on.
I get on the call with customer service at Sunpentown, which is based in CA.
Got through, they had to verify with their Amazon rep. My purchase checked out but the warranty requires me to ship the unit all the way to CA. Pay about $100 out of pocket to ship it there.
I'm told turnaround for repair is 2 1/2 weeks. So add that to shipping time and other overhead, I'm waiting nearly a month to get a warranty repair? I wrote back to the rep, who will hopefully get back to me tomorrow, to see what alternatives I have. If this is the only option what would you do?
Lesson learned so far, don't buy large and heavy items online if you need the warranty.
Should have bought local. Will Amazon do anything to help ? Will try once I hear back.
The one star is mostly for having a product that works for one season. Will update once I hear back from their customer support.
*UPDATE* 5/23/13 - I heard back from Sunpentown and they will not make any other accomodations. We called a local repair guy and got it fixed. $60 out of pocket, still cheaper and much much faster than sending it for warranty. After this experience, I doubt I will buy anything from Sunpentown in the future. This experience has left a sour taste. Hope you all found this review helpful. I actually bought this unit because of all the good reviews - never thought I'd be one to write the bad review.
*UPDATE* 5/19/15 - We have replaced our very noisy SPT unit with a new 12,000 BTU Frigidaire unit, also bought from Amazon. I tried cleaning out the SPT before purchasing just to see if it was noisy due to dirt / dust buildup. I could not do a thorough cleaning since I don't live in a house with a garage - that would allow me to fully clean with a water hose. The noise did not dissipate so we decided to replace the unit.
May 2013 · Home and Kitchen · verified purchase