Bests & Worsts Reviews from Amazon

I have had nothing but problems with my Kindle. I purchased it August 1st, and since that time I've had to get two replacements (currently working on third as Amazon won't just refund me) due to the device not taking a charge. The charging port comes loose on the bottom of device and then it will no longer charge. I had this same problem years ago and finally stopped buying Kindles and decided to just buy and iPad mini. I like having the paper white e-reader though so I thought I would take another chance thinking they had probably resolved this issue in the last few years. I was wrong. Amazon will only refund you within 30 days, even if the device has a manufacturer defect/problem. They will replace but every time I have to get a replacement it drains 30-60 minutes out of my day "online chatting" with customer service rep on computer before claim can be processed. I can see 30 days on returning if customer just doesn't like, etc. But when there is a defect, this is just poor business. So poor I am going purchase books through another source to read on my iPad mini. My iPad is 4 years old and I've never had a single problem with it. The Kindle is great because you can read on the boat, out in sun, etc....but when they continually break that's a problem. My e-reader has never even left my nightstand. It hasn't had what I would consider "hard use". Now I wait for yet another replacement... I've never had to return anything before these Kindles. It's frustrating to realize Amazon does not stand behind their products. Had they just refunded my money so I didn't have to deal with this every couple months (draining an hour out of my day each time), I would have continued to buy Kindle books for my iPad mini. Be careful before buying and make sure if charging port becomes loose you call for refund BEFORE your 30 days is up....because once that port becomes loose, soon it won't charge at all. Item I purchased: Kindle Paperwhite e-reader, no ads, with added warranty. Good luck. I hope others have better luck than I have had.