Bests & Worsts Reviews from Amazon

Less than a year after purchase left a batch of kale chips in the dehydrator to wake up to smell of burning wires. At first, we thought the house was on fire. Turned out, something inside this machine was faulty. After getting rid of the ruined chips, I got in touch with customer service at Excalibur. They diagnosed a problem as a broken motor (suspiciously quickly, as though this happens all the time.) They then made me pay shipping for a replacement motor and sent one over to me instead of what usually happens under warranty-you mail the device to the makers and get a fixed device back. The motor came back. With instructions how to replace it. I have an engineering background, but the steps they describe make this a project too difficult for me. Simpler to get a new device. Beware!