Bests & Worsts Reviews from Amazon

I purchased a Mopnado spin mop a few days ago which broke after the very first use. The handle which feeds into the green disc broke off, so the mop was completely useless. The customer service person from Mopnado was unhelpful and disrespectful (in addition, she was unaware of Amazon's no return on the product) So I contacted Amazon which refunded my entire purchase. It seems to me that it could have been a simple defect, which could have been resolved easily. I hope someone (other than the customer service rep) sees this product review and works on their customer service. I also think that if a mop breaks after the first time trying it (after watching the video, following the written instructions, and reading the FAQs) that a one-star rating is appropriate.