Bests & Worsts Reviews from Amazon

It's not me. It's you. The background is I've been a long time Samsung user, having started with the S7 active and then Galaxy Gear Watch 2 way back 2016. The Samsung Health app is awesome for tracking all-around fitness, from calories to cycling routes (I have become an avid distance cyclist). Unfortunately, despite having a top-rate fitness app, their products, and now their customer service, are simply lagging. It is apparent from the changes in Samsung Health that they are moving more towards a walled-garden approach like Apple. They've removed support for connected apps (like Google Fit) with the exception of Strava, and the list of non-Samsung devices they support in the fitness band Arena now contains a paltry list of sub-par discontinued products from other vendors. They want you to use Samsung devices, which is fine, BUT... They haven't addressed a HUGE shortcoming in their wearables, which is battery life. Why is it that I can get a wearable from Garmin, Coros, or Polar that can last 20-30 hours with GPS active and 1-4 weeks without it, but Samsung still, after almost a decade making wearables, can't produce one that can last a full day of normal use? I had this problem with my original Galaxy Gear Watch 2 - it would be dead by the time I went to bed every night, and after a couple years simply wouldn't charge at all - and now several generations later the complaints about battery life are already pouring in? I do love the Samsung Health app, and was very reluctant to change, but even the worst relationships have their bright spots. Riding over a hundred miles a week on top of having work and children takes dedication and sacrifice. I was willing to try to work within the confines of the poor battery life and use phone GPS tracking on long rides to continue using it. I wasn't happy about being forced into that decision, but was willing to accept it. So... after researching sports watches for weeks and agonizing over an expensive gadget, I pulled the trigger and pre-ordered. I received a delivery date and when it arrived, anxiously awaited the package since I had a half-century ride planned that weekend. Except it didn't arrive. Finally that evening I got a notification that the shipment was being delayed and it would be another 5 days. Now, if the product hasn't arrived from the manufacturer, you'd think someone would have figured out how to let customers know at some point before the evening it was supposed to be at my door. So... I awaited for the new date. And when that date arrived, it said, "Arriving today by 10pm." Except once again it didn't, and I was given yet another delivery date two weeks away. The next day I finally cancelled the order, only to see that it had finally shipped and should arrive the following day. Nice. I had a twinge of remorse, but it was very slight. I broke up with Samsung, found other fitness tracking apps, synced my rides with Strava, and I'm done being held hostage by overpriced gadgets really meant to be consumer toys. Thanks Samsung and Amazon for the disappointing experience with this one. Now I have accessories that I have to drive out of my way to return to get the rest of my money back. I understand things get delayed. What I don't understand is when that delay can't be communicated in a timely fashion. You sold a product on pre-order and gave a delivery date when apparently it was already being reported that supply was an issue, then failed to let customers know what was going on until the last minute. Not cool, and considering the reports of bugs and poor battery life (surprise) are already flooding in, time to pick something else.