Bests & Worsts Reviews from Amazon

As you can tell if you read these reviews, the Roomba works great until the day it doesn't. On that day you are completely out of luck with any servicing. Ours quit operating properly shortly after the one year warranty expired. I would expect to pay for shipping and even pay to have my unit serviced. But all Roomba would do is offer to sell me another one. Why would I buy another unit of something that already broke once and that no one on God's green earth can service? It is a complex machine. So about a hundred different things can go wrong. If you are beyond waranty period forget IRobot company helping you. Their phone support is pitiful, and their service department does not exist. Any company that wilfully turns happy customers into unhappy customers everyday will soon be out of business.