Bests & Worsts Reviews from Amazon

The Ninja seemed to be a great product. We purchased one 6/27/13 and it quickly became integral to food preparation in our household. Its 1500 watt motor performed admirably. Alas, this story does not end well. On 11/20/13 the rotor of the base unit broke during use. Since it had been less than 5 months since we bought the Ninja customer support was contacted regarding warranty service. The company basically gave us the kiss-off. We were informed by customer support that there was no warranty service for the unit because it was purchased at Amazon and there was no way for them to know whether the unit was purchased new or used. The company offered to send a new motor unit for $59.95 or we could spend a minimum of $40 for shipping both ways to see if the item could be repaired. Since we paid $219.95 less than 5 months ago paying another $60 to rectify the problem does not seem fair. It was intimated that had we purchased the Ninja some place other than Amazon we would receive full warranty service. I did not realize that buying this product from Amazon would result in a substandard warranty. If you feel lucky than by all means pay for this overpriced piece of junk. It can blend with the best of them however long it holds up. The actual rating is less than 1 star. UPDATE 11/26/13: After posting the review Amazon was contacted and they replaced the unit. The new replacement was received 11/25/13. The comments regarding the product and the manufacturer and warranty are still valid.