Bests & Worsts Reviews from Amazon

Initially I liked the Gear2. I saw no point or use case for a camera on my wrist, so I opted for the neo. It's lightweight and easy to use. The design is OK, but it would benefit from a little more investment in in materials, like a metal bezel, but the same thing can be said of the phones (boy, Samsung loves plastics!). However, firstly, as other reviewers note, the the heart rate monitor is totally useless in any fitness application. You have to stand totally still and not even speak. Even then it gets a heart rate less than 50% of the time. This watch is NOT going to replace your running watch and and chest strap! I would forgive that, although their marketing is totally mis-leading (showing photos of people in active sports!), however, today, on day 17, the home key button just fell off, all on its own. The watch only has one button, at least it could stay on! I'm now stuck with Samsung's appalling after care service. The service manager told me they needed at least 1-2 days to investigate it, I showed him the hole where the button used to be, and pointed out it didn't need much investigation! They said it would take a week, which is totally unacceptable. After a long discussion they admitted that have no spare parts or replacements yet. They have not been allocated any supply. So Samsung is happy to sell you a watch, but not to repair or replace it. After an hour on the phone to the 'customer service' manager (who's main training was finding 100 ways to say 'NO'), they have promised to replace the unit, as assign as soon as can locate a new one. I pointed out that every store is selling them, so it really can take long. I Iike the core function of getting notifications on on my wrist, and the watch does a good job of the basics, but only lasting 17 days, that is is very poor. 2 stars maybe generous?!