Bests & Worsts Reviews from Amazon

piece of crap... I bought it on 9/5/15 and in December, not even 3 months later it was having problem. First it started making micro ice, that is what I call it, where it is super tiny and melts very fast. Then in January 2016, it started reading as Ice Full, all the time. I would open and close the lid and it would work for a while. Then it completely decided not to work. So on 2/3/16 I called Curtis, because it was still under warranty period, and the extended warranty I had bought told me to do it this way. They told me to reset the ice maker. I did. It was a pain. It did start to make really tiny ice,even smaller than before, but the ice full light was always on and I had to empty tray each time it made ice for it to make a new batch. On 2/5/16 it totally died... nothing. so i went to drain it, and the stopper on the bottom broke off in the unit causing water to shoot all over the counter tops... yay!... and once emptied it was left to dry. On 2/8/16, today, I called Curtis, to let them know, the reset didn't work. I called at 9:10am, Sam hung up on me. I called at 9:12 am, Paul hung up on me. I called at 9:17 and finally Daisy, did not hang up on me. She was very nice, but I am still not happy with the way they go about their repair process: I had to pay $7, right then, for their insurance, for after the repair to ship it back to me. I have to pack it in a safe box, and pay to ship it back to them. Included all this info, plus sales receipt. Describe the issues in detail with all the previous calls and issues also in detail. After all that, they will repair it and ship it back to me. I will update after I get the unit back. *** UPDATE**** 2-8-16... so I just found out it will cost me $65 to ship it back... I can't believe a company can get away with this kind of customer service. I am so disgusted with Curtis International ltd. I am shipping it back and will update again when i get it back. ****UPDATE**** 11-2-16 Update******************************** So after I paid the $7 insurance, the $65 to ship it, Curtis Int. did ship me a total brand new one. It was an Igloo same design, same color, same buttons, same Issues, Just with Igloo instead of RCA... It lasted 2 months and totally died. I had to wait till Sept 2016 to use my extended Warrenty. They didn't even want this turd back. They told me don't bother shipping it back and they just refunded me my purchase price, not shipping on an Amazon Gift Card. So to sum it up. This Ice Maker is crap. Save your MONEY, and just buy the bags of ICE. This unit costed me $127 the first time, $8.99 Assurion Extended Warrenty, after it died (RCA) $7 insurance to Curtis International, $ 65 to USPS to ship it back to get repaired, they just replaced it... and a grand total of $207.99 and I am right back to buying bags of ICE... Save your $$$$$, RCA and the Replacement IGLOO, both are crap and both died. HOpe this helps.