589
people found this helpful, as of 2023
ranked #27,354 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Great monitor, bad QC and terrible Support
This monitor was great initially. The picture quality was great and the superwide aspect ratio provided a very immersive experience. A few weeks after it was delivered, a vertical purple line appeared on the panel. I reached out to Samsung support to get it swapped out with a new panel. Samsung support had issues even identifying this panel, I assume due to how new it was. After a few calls and submitting tickets to the website, a delivery company called to advise they had a replacement panel for me. Upon delivery, I noticed that the panel that was delivered was the old superwide at 1080p resolution. I luckily caught the truck before he drove off with my 1440p panel and swapped back out with him. I no longer wish to receive a replacement as I've written this off as a bad purchase and a company I no longer wish to support. I've been on the phone and email since the beginning of August and it is now mid-October and I still have not been able to get this monitor returned. The past few times they've told me that they have "escalated" the issue, but nothing has come of it and I still have not received a call about someone picking up my monitor in order for me to receive my money back. To be without $1,600 and a broken monitor sitting in my house waiting to be returned for months now is ridiculous. Steer clear of this monitor and likely this company if possible.
October 2019 · Electronics · verified purchase