Bests & Worsts Reviews from Amazon

Sonos has a problem with the Play 5. The wireless cards quit. One day you'll likely find that the device has disappeared from your system. That's when the fun begins. First you'll spend 30 minutes on hold trying to reach customer service. This will remind you of your dealings with credit card companies or online retailers. They don't seem to care and it shows;) When you get a tech on the line they'll have you open a trouble shooting app and enter the devices info. Then they'll ask you to get the device and plug it into your router via cable. At this point they'll confirm that the unit has lost its wireless card. Then they'll have you start a second help ticket in their app, and enter your shipping and device registration again while promising to send an RMA and exchange the device. Then after a couple days you'll get an email. Asking you to enter your shipping address and the units serial #, yet again. At this point I'm guessing that you won't have the serial # with you so you'll have to return to the failed device and get it, again... Then after a day or two you'll yet another email asking if you would like to drop your failed unit off at UPS or print a label. At this point a week has gone by and you'll start to wonder which government program their customer service is modeled after. Finally after boxing it up, exchanging emails like pen pals and shipping it off, all you'll have to do is wait. A week or so later your replacement unit will arrive. It's going to require that you to dedicate some time to the process and keep a sense of humor while repeating the same information over and over...;)