Bests & Worsts Reviews from Amazon

When I received the harness, I was fearful that the velcro wouldn't hold my dog (he's a runner). Prior to our walks, I would ensure the buckles clicked closed and the velcro was pressed firmly down. Despite this, the velcro gave out after just 5 weeks of use. I tried to return it but Amazon's 30-day return policy had lapsed by a few days. I then contacted Joyride but they refused to do anything about it, saying that I purchased it through Amazon so I would have to take it up with them. I screen captured the money-back guarantee that is pledged in the Amazon product details of their harness ("We want you to get the most out of your Joyride Harness and if you’re not satisfied, we will give you your money back - 365 day guaranteed!") and forwarded it to Joyride but they said it didn't apply due to the fact that I bought it from Amazon. Clearly, they made a bold guarantee that they were not willing to provide. They even tried to tell me it was impossible that the velcro could pull apart so I must have been using it improperly. After getting nowhere with Joyride, I contacted Amazon, and referred to the guarantee in the product details. Amazon, to their credit, waved the 30-day return policy and issued me a refund. Five stars to Amazon for keeping me as a customer. One star to Joyride (less, if I could) that Joyride would not stand by their product or the guarantee that is plainly stated in their product details. Stay clear of this product and company.