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Caution! Read the fine print!
The link to the actual product service contract (psw) was dead. I could not view the psw prior to purchase. Anytime someone selling me says "trust me" YET what is is writing does NOT match what they say then that is unacceptable. Discrepancies: 1) YOU must pay for shipping the item back; sure , they provide a so-called "free pre-paid shipping label" however, the value of the shipping is deducted from your settlement. 2) Did you ever plug your electrical item in to an outlet? Was that outlet surge protected? Are you ready for this... YOU may have to remove your surge protector and ship it to SQ for "inspection". So many exclusions that I'll just quote a few: "INTERMITTENT ISSUES ARE NOT CONSIDERED PRODUCT FAILURES". Failures related to "electrical supply" NOT covered!!! 3) "Although We maintain a record of Your Service Agreement purchase, You must have in YOUR possession a copy or Your Original purchase receipt in order to present a claim.
The last clause of the contract is titled "ENTIRE CONTRACT". In the event that the nice sales folks over at SQ Trade make any verbal assurances or even if they send you an "email clarification", the ENTIRE CONTRACT clause nullifies any verbal or email assurance which you may have received from a S-trade employee. This clause prohibits any of their employees from modifying the original service contract. The truth of the matter is that any service which SQ TR is providing at this point is repair or replacement that is "goodwill". In other words, they really are not obligated, by terms of your service contract, to provide repair or replacement in most any foreseeable failure scenarios. Why do you have to retain the original receipt if you have already submitted a copy? How readable will your original receipt be in three years? If we have learned anything since 2008 it is that the fine print DOES matter. Sooner, rather than later any of the provisions may be enforced to improve the bottom line.
November 2010 · Electronics