Bests & Worsts Reviews from Amazon

Bought this for my Dad and this is his review. Assembly seemed simple enough until one of the bolts for the lower tray and tank hanger did not line up with the pre-drilled hole. Had to drill a new hole that was aligned properly. Attached propane tank and discovered that the electronic igniter did not work. Consulted the Blackstone troubleshooting website and followed all instructions regarding igniter failure --- nothing worked. Finally lit the griddle with a match and discovered that the right hand burner only ignited on one side of the "H". Tried several times with match and couldn't get it to light. Spent several hours trying to reach Blackstone customer support and only got a recording that said they were experiencing a large volume of calls. In desperation, I called Amazon and they offered to send me a replacement burner and igniter with no charge. Amazon Customer Service rocks and Blackstone could take some lessons from them. In brief --- griddle seems well made, but quality control leaves much to be desired. FOLLOW UP: Replacement parts arrived and they do no match the parts on my griddle. Tried many many many times to reach customer support at Blackstone and got the same recorded message over and over. In desperation I called Amazon once again and they also tried to reach Blackstone on a "priority" number ... but no response. Amazon agreed to refund my purchase price and have UPS pick up the already assembled griddle. Once again, Amazon comes thru and Blackstone loses a customer. If you are considering the purchase of one of these griddles, keep in mind that once it is delivered, you will NEVER be able to contact Blackstone if anything is wrong with it. Horrible way to run a company.