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Bike rack failed on my first drive. One of the bars the bikes sit on bent down 4", I did not even go over 60 mph. Contacted Allen Customer support, and they were not helpful at all. And stated the won't help resolve the issue. They will not even sell me replacement parts. They said it was a liability. These Allen Sports customer service issues aligns with what other reviewers have said about Allen Sports and their poor customer support. STAY AWAY FROM THIS BIKE RACK. Two aluminum adult bikes should not break a hitch bike rack. ALLEN SPORTS: I invite you to help me resolve this issue and turn this bad experience around. I would be glad to update this review.