Bests & Worsts Reviews from Amazon

I had originally written a very good review of this product, as I received it and seemed to be perfect. BUT, I have to correct it and warn: after a couple of months of use, the cable tangles everywhere, because it doesn't stay straight, and forms one spiral after the other. The worst was now, after 5 months!, the cable simply broke where it is connected to the head, I almost lost my pet and it was really dangerous catching her around!! Tried to contact the firm, but there is no way to claim for the warranty: their web page is only useful to see more advertised products and a selection of the good reviews!!! To send this product back would cost me a lot: I am in Saint Lucia, and got it sent with currier from the USA. Don't trust it!!!! I never post a bad review unless I am sure about it!!