Bests & Worsts Reviews from Amazon

{A little background of my history is that I currently own three Kindle Fire devices, the original Kindle Fire 8 GB, the original Kindle Fire HD 16 GB and this Kindle Fire HDX. I also have a massive amount of material on my Amazon Cloud. I am talking about thousands of items of books, music and apps as well as hundreds of items of docs and audiobooks. That said I can honestly state that neither of the other devices I own has given me half the problems I have with the HDX. If either of the other devices came in 64 GB I would switch back in a heartbeat.} I upgraded to the Kindle Fire HDX in March of 2014. Since that time I have been forced to ask for a replacement for 3 of the 32 GB and at least 6 of the 64 GB. All of these devices where returned within the first 30 days of ownership. I have had several different problems with each of the devices but one major problem I have is that at times instead of a new device I am sure that I was sent a refurbished device. Additionally, when I do call customer service I end up speaking to no less than 3 technicians for an hour at a minimal while they attempt to troubleshoot each of these device. At times the technician will even suggest that the problems might be because of the massive size of my library requiring additional time, there is a conflict with the way I am using the device and/or of course the old standby poor internet connectivity. As I have stated time and time again to these technicians I only expect my Kindle HDX device to perform multiple task at the same time similar to the way I expect my home computer to be able to perform multiple task at the same time. The fact is that I know from experience that both the Kindle Fire and the Kindle HD are able to perform multiple task at the same time. Another thing I have learned from my experience with these multiple devices is how to perform the basic troubleshooting of the device by myself. So after having been on the phone with Amazon for an hour I really would not be agreeable to spending more time on the phone while the technicians attempt to figure out the cause of the problems I am having with the device. As I have explained to several technicians if I purchased anything that stopped working correctly within the first thirty days I would assume I purchased a lemon and ask for a new (not refurbished) product. I also let them know that I would have expected that if technical support needed to learn what caused problems with the device that they had already learned all of these difficulties prior to selling me the device. A few of the problems I have had are listed below: 1. unable to open apps already downloaded when not connected to wifi 2. device shuts down on its own. Have to use hard shutdown to get the device to restart 3. unable to connect to internet (multiple internet) 4. library in the cloud and on device is listed as empty 5. items on the device will stop working in the middle of usage and will have to be downloaded to the device again 6. the device will stop working and loose the date and time setting 7. device will use up battery in less than 6 hours even when not in use (in sleep mode) 8. touch screen will stop working 9. videos will not work even though already downloaded to device if not connected to wifi In conclusion, while I love the Kindle Fire and the Kindle HD I can only say that the Kindle HDX is not as well developed in spite of the additional memory. It really appears to me that Amazon needs to go back to the drawing board with this device and/or get some customers that are serious bibliophiles as their bata and delta testers instead of techies. In the mean time I will once again await the delivery of a replacement Kindle Fire HDX in hopes that the new device will work as well as my other devices. June 28, 2014 update For those of you who think my problems are impossible to believe there is nothing I can do to convince you otherwise. My main concern was that these problems persisted even after Amazon support, Kindle support, Mayday support, and advance technical support have all attempted to correct the problems. That includes insuring that all updates have been completed on the device. I have stated that I felt that Amazon was replacing my new device with refurbished devices and that I felt that this might be the source of the problems. For those doubters I even have proof that this is the case since I took a picture of one of the devices in the packaging it arrived in. Lastly, I have had several of the support staff suggest that some of my problems might be due to the size of my various libraries. If that is the case then that defeats the purpose of my having 64GB. June 28, 2014 update #2. I just spent another 90 minutes on the phone with Amazon only to be told that since it has been more than 30 days from my initial order that I will only be given a refurbished device as a replacement since the computer generates the date. To be fair my initial order date was March 30, 2014. But I also so should note that I have had replacement devices ordered (April 11, April 26, May 2, May 24, May 30, June 14 and June 30.) As you can see based upon the dates listed at no point did 30 days go by before I had to call and request a replacement due to the device being defective. I feel like I am now being punished by Amazon for recognizing and reporting problems with the device. For those who would say it must be something I am doing I can only say that people served jail time due to manufacturing problems for both Toyota and GM cars that the companies didn't report.