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You may think that someone with 30 years experience in the IT field would be able to connect a simple device to a network. Apparently not! The camera has failed to connect to my network after two hours of rebooting the camera, the router, my phone and even reloading the app. Yes, I have router that supports both 5GHz and 2.4GHz frequency. Yes, I do have a guest SSID that is assigned to only the 2.4GHz frequency. Yes, I have tried "chat" with customer service, which is really just an email. Waiting a response.