Bests & Worsts Reviews from Amazon

I have never written a review before but I think this is important. These phones are NOT new! I purchased two of these phones for my sons. I tried to set up the internet and found that the phone was either used or refurbished and had the previous users information. Both also had parental control blocks on the internet and the previous users passwords were necessary to remove the block. I called my carrier and they told me there was nothing I could do and I should return the phone. I am extremely disappointed!