Bests & Worsts Reviews from Amazon

After looking at others opinions about the Armarkat 68-inch tree I decided to make a purchase. Everything that I read gave me confidence that the product was worth the money and that my feline would enjoy his new tree house. However upon receiving the item last week I found that the base platform (part A) had been damaged (particle board broken). So I contacted Amazon customer service and told them that only one piece of the unit was damaged and since Amazon didn't carry the parts (which makes perfect sense) it was suggested that I contact Armarkat directly to see if they could ship me a replacement base. I did so by first contacting their office via email following the directions on their web site detailing the product that I had (Order ID, Product ID, name, address, contact info, etc.). Never hearing back from them, I decided to place a call directly to the customer support department in New Jersey, 4 different times. Well it appears that they do not have a call center since there was no answer for any of the calls and voice mail was the only option -- on which I left 2 messages. During VM message recording someone states, "your call will be returned within 24 hours" which of course didn't/hasn't happened. So I decided to ship the whole thing back and requested a refund. For those who may ask -- no I don't want an entire replacement. If Armarkat cant return a basic customer inquiry I will not purchase or support their products! Note to businesses: If you build a product support the product! I was hoping for a "here's the part you need" and, "we'll ship that out today" response. I received none of the above and so now I will tell other potential customers to avoid all products from Armarkat of Aeromark Pet Product Companies -- because if something does go wrong it appears no one is listening or cares.