Bests & Worsts Reviews from Amazon

It broke after two days the wood frame snapped then offered me a tiny and i mean tiny refund to keep it i mean 25 dollars out of the 150 i spent on this and now there saying i havent responed back even though i have amazon emails saying that i did request a new futon twice janky company bad to deal with nothing but problems this has been on going for a week now and im embarresed to have people over come into my den because of this thing falling apart