Bests & Worsts Reviews from Amazon

When I pay $2000+ for a product, I expect it to work. All of it. Screen died in less than 24 hours. It was never dropped. Nothing hit it. Dog didn't pee on it. Just dead. I've messaged Bluetti and am waiting on their response. I'm NOT happy with this trash. Edit: Bluetti never responded. I guess they can't be bothered. Returning this trash. I NEED a power station that WORKS and don't have time to play with a company that can't even respond in a timely fashion. Edit2: Does Bluetti expect ME to pay return shipping for the defective product they sent me? Not happening. Edit3: I have received multiple emails. One from someone says they're give me a refund. One from someone saying I'm getting a replacement. I've not gotten either. Now I'm out 2k and have nothing to show for it.