Bests & Worsts Reviews from Amazon

I purchased the one with the AUGUST connection - because you don't need to buy a hub with the AUGUST connection - because it comes with the lock - the AUGUST "hubs" are in the box. HOWEVER, fair warning - I don't know if I'm just terribly unlucky - or if I should have avoided the AUGUST version, but I bought THREE of these locks. Three. Like I mentioned above, you must connect it to a hub for the really cool features to work. And I got the AUGUST version because everything is included. But - I bought them in the spring - sometime in April I think. And I STILL haven't gotten them to work beyond just your average 'dumb' deadbolt lock. A big part of the problem is NO ONE knows how to install them or how to troubleshoot them. No one. I paid for the Amazon "Professional Installation" service - I think it was $100 per lock - and the guy who came did a HORRIBLE JOB. I work at home, so I did not have time to supervise him whatsoever. I just said "hi" and "bye". But, when I finally had a chance to check out what this "Amazon Professional Installation" person did - I found he didn't even TRY to install the hub (August). He didn't install the tiny gizmo that you must hide across from the lock so it can tell if your door is open or closed. He didn't do anything with the keypad. He didn't even switch out the prior "GOLD" hardware (from our previous locks and knobs) to replace it with the included, matching silver hardware. So gold hardware on the left. The new silver lock on the right. Further, he short-cut using all the screws - only used ONE to secure it in place. So, now the lock is always crooked on the door, which looks horrible. Then I had another locksmith come in. Unfortunately I was too busy to supervise him either. He spent about 3 hours in my house trying to figure out how to get the AUGUST hub to connect. He finally told me he was successful, and charged me $675. When I finally finished working and checked it out, I found he only got one of the three to work. The other two didn't work. In fact, he didn't even try to connect the third lock, I assume because he couldn't figure out why the second one was not working. (I of course stopped the check) Then I had #3 locksmith come out who the company promised was "tech savvy". When he got here, he said, "I've never worked on anything like this before, but I'll give it a try." He wasted about an hour and a half trying to get one of the two that don't work to work -- then finally gave up and said, "I don't know. I give up." He didn't charge me anything. Now I'm trying to work on it myself. I'm a computer programmer, and I hate these types of assembly tasks. But, at least I have the sense to call customer service. Customer service is admittedly very helpful, very nice, very patent and understanding. BUT - as of today - July 9th 2019 - the locks I purchased in April still do not work. On one of the three - the keypad works. On the other two, only a physical key works. Both locks keep resetting themselves over and over and over again. Like you turned them on for the very first time every other day. I've been asking Amazon to refund my $300 for "Professional Services" which were no more help to me than asking my 11 year old son to "do his best". So far, Amazon refuses to pay me back the $300.