Bests & Worsts Reviews from Amazon

Called "GreatCall" 1 800 733-6632 to find out if their "Urgent Response" device would work here. I was told by their rep. that it would. When it arrived, found that it would not work in this area. Called back, they told me to send it back and they would refund back to my Visa card the full amount in 21days. Great Call sent me a return Label, I sent it back on Nov. 19, 2012 by USPS as per the return label. USPS 11-19-2012 When I didn't receive any reply after 21 days I called them. They said that the devise had a scratch on it and they would not return my $105.65. I informed them that the devise had a scratch in it when I received it. They said that I should have contacted them immediately. When I received the device my first concern was if it would work, found that it did not work in this area. I called them. This time they said the person that I talked should have said that it would not work in this area...They sent me a return USPS label. The Label was USPS, the instruction sheet that came with this label instructed me to deliver it to UPS? They will not return my $105.65 due to this scratch that was in the devise when I received it. They said that it did not have a scratch in it when it was shipped. As God is my witness I did not put that scratch in it. They are stealing my $105.65 Talked to Pete with Great Call in Cal. Ph. 1 800 276-7266 ext 6984 on Dec. 10, 2012, he said that Great Call would credit my Visa account with $70.00 in 72hrs. But, would not credit the full amount due to the scratch in the case of the Urgent Response devise. Called Credit Card Co. after the 72hr time frame indicated in our phone call, no refund of any amount has been credited to my Visa. Every attempt of correct this issue was delayed time and again, I feel that they were trying to run out the clock in my efforts to collect what I was owed.