Bests & Worsts Reviews from Amazon

I really hate writing this review because the machine is awesome. It’s small, fits nicely on the counter, quiet, and makes perfect ice. Until it doesn’t. After only six weeks of use, it stopped making ice. We contacted Opal customer service via email and waited a week for a reply. After several emails back and forth to diagnose the problem, we were told the machine needed to be defrosted and given steps to follow. We ran through the defrost and cleaning cycle 8-10 times. No luck, so we contacted customer service again and were told to run a vinegar wash through the machine. Vinegar wash three times, still nothing. Back to customer service via email (the only way to contact the company) to be instructed to clean the sensors. Sensors cleaned, still no ice. At this point it’s been two weeks since we first contacted customer service and we’re a bit frustrated but we reach out again. “You’ll need to purchase the Opal Cleaning Kit, sold on our website.” NO! Replace the darn thing! At nearly $500 it should work longer than 6 weeks and we shouldn’t have to jump through hoops when it breaks. Don’t buy it! You will be held hostage by your love of nugget ice!