Bests & Worsts Reviews from Amazon

After careful research and reading various articles (including the Wall Street Journal piece on this pillow), I bought it. When it arrived today, the first thing I noticed was a ripped seam where two sides attached to one another. Second thing I noticed was the fact that this pillow cannot possibly work. There is nothing that holds the foam pieces near your head. The moment you put it around your neck, the two foam sides just move away from your neck. I cannot understand how this can possibly work. I am an engineer and have studied the attached booklet carefully. Despite all positions and attempts, this thing just does not work at all.