Bests & Worsts Reviews from Amazon

We owned two prior Bissell machines, both of which cleaned quite well; however, neither lasted more than a couple of years. Repairs would cost a substantial part of the replacement price of a new cleaner,so we decided to try one more Bissell upright deep cleaner purchase, the Bissell Pro Heat 2x CleanShot. Oh how we regret that decision!! It is now almost 2:30 PM, and we have been attempting to use the machine to clean carpeted stairs, two area rugs and a 21 foot by 13 foot wall to wall living room carpet since 9 AM. It is a painfully slow, tedious, annoying process. The stair attachment does not have enough suction to get any substantial water and soil out of the carpet, so, basically, a person is left with dirty wet stairs. We were able to get a lot of dirt out of the area rugs, but certainly NOT with one pass while dispensing liquid and cleaning solution, as the directions suggest. If you follow this suggestion, you will be left with filthy rugs, unless they were already clean when you started! Additionally, the machine will only operate for about three minutes before it stops dispensing liquid and indicates that it is full. It was immediately apparent, that when the dirty water is emptied, there is much less liquid than the bladder originally held, leaving a lot of water, dirt and detergent in the rug. We have had to pour out small quantities of dirty water so many times that we have lost count! We spent a lot of time going over the carpeting without dispensing water and liquid to try to get more moisture up, with only modest success. Our prior Bissell, the 9400 model did a much better job of picking up most of the water, dirt and cleaning solution initially with only a couple of passes, leaving the carpet quite dry. This resulted in short additional drying time before furniture could be replaced and the room used, and carpeting was never damaged. The biggest problem using the 9500 Pro Heat 2x has occurred in the living room where there is wall to wall carpet. Because the machine does not effectively remove liquid and the side heating vent does not produce any meaningful heat, the carpet has stretched and is drying with waves and ripples throughout. This NEVER happened in 10 previous years of cleaning this carpet with the other Bissell machines we owned. We now are faced with a big expense to have a professional come to open the seams and attempt to removed the wrinkles. Bissel would no doubt say that we got the carpet too wet; however, given the design flaws with the machine, we had no choice but to make several passes over various areas, unless we wanted to end up with a carpet that was still dirty. We are now thinking seriously about having the older Bissell 9400 model repaired. It is not without its problems (dirty water still has to be emptied often, but not nearly as frequently as with the Pro Heat 2x), but it certainly cleans and picks up moisture far better than the Pro Heat 2x. We do not recommend buying the Bissell Pro Heat 2xCleanShot Upright Deep Cleaner.