Bests & Worsts Reviews from Amazon

After a few weeks of use I determined that the unit was defective. The unit signals you when it reaches the temperature that you select but I discovered that everything was undercooked. I used an oven thermometer and found that an expected 350 temperature signal rang when the actual oven temperature was 225. I tested this in various oven settings and it was always the same. Tech support was terrible. They first blamed it on my oven thermometer (a new Taylor) and said they would test it with the same thermometer. They promised a call in a two days. No call. I called again and was promised another call back. They did not keep their word. Each time they seemed to deny there was a problem. I called today and after giving my case number was on hold for 20 minutes. I was asked for the third time the same questions. FINALLY they agreed to send another unit. We shall see. This may be a good unit if it works out of the box but if you have to deal with Breville customer service - good luck! FOLLOW UP After many go-rounds with customer service, they exchanged the unit. The same problem persisted. I went through another round of unhelpful people at customer support and finally spoke to someone who claimed to be an expert. He told me the manual is wrong when it states "Once the oven has reached the set temperature, the temperature alert will sound." He claimed that things will cook properly even though the oven temperature is not what you set it at. We agreed I would try it his way as a test. I baked a Trader Joe's Eggplant Parmesan. The instructions stated to bake it for 45-50 minutes at 400 degrees. I set the oven for 400 and put it in when the bell rang. (Actual oven temperature was 275.) After 50 minutes the food was lukewarm in the center and needed 10 more minutes. Remember convection ovens are supposed to cut baking time - not increase it. Breville offered to send me another oven but I had had it. After telling my story to Amazon (which included me calling them in Australia), they agreed that I could get a full refund even though I was beyond the exchange period. THANK YOU AMAZON! I was so unhappy that I wrote the President of Breville. He sent me a note of apology and thought that perhaps I was the victim of a manufacturing error. He did not seem happy about the poor customer service. I now have a Cusinart. It is smaller than the Breville and not as well engineered but it cooks things at the proper temperature.