Bests & Worsts Reviews from Amazon

So, I purchased this product back at the start of spring this year and even purchased their string trimmer too. I had such high hopes for this and wanted to love it and do right by our environment and not purchase a gas mower. Between the two units (mower and string trimmer) I had a total of three batteries and three charges at this point which should more than suffice for my lot size. The first issue that I have is that the batteries will not start immediately charging, so if I can't complete my yard before the last battery runs out, I am screwed for that day. Once a battery runs out and you place it on a charger, the unit sits with a green light on showing that it is fully charged when it is dead. The battery has to sit on the charger for 2/3 hours before it will start charging and the same is true for all three of my batteries and all three charges. I called customer service (a nightmare to get through to them btw) and they sent me a replacement charger which is how I obtained the third one and it has the same issue. Now for the mower, the unit is no longer working as of September and I purchased at the end of March. Finally, I was able to get through to customer service and the lady was extremely rude and condescending. I don't want to go through a long list of how they could improve their customer service but long story short I have to drive an hour one way to now drop off my defective machine for a review to see if it can be repaired or not and can't even get through to the repair shop they are trying to send me to. I believe a bit more R&D needs to go into this product before it is released to the public and it could then be a great product and a greener choice for the end user.