Bests & Worsts Reviews from Amazon

I purchased this Jan 30, 2019, used it lightly 2x and the brush roller does not work, brush indicator light stays on red. Called support and they said the only thing they can do is sell me a new head (with brush) which I refused since I just spent $350 on this new vacuum machine and I expect to get more than 2 uses out of it. Waiting to hear from the "supervisor" and if they don't send me a new part I will be sending this one back for full refund, a lesson learned about Shark products and a trip to Best Buy for a new vacuum cleaner. I purchased the more expensive vacuum cleaner in hopes that I would have a quality product, sadly, this was a major disappointment.