237
people found this helpful, as of 2023
ranked #124,379 most helpful
out of 571,544,897 reviews
★★☆☆☆
Fantastic print quality, lousy scanner
I've tried TWO of the PIXMA MX-892 all-in-one printers (purchased locally) and returned both.
I've had a PIXMA MP-780 for years, and I loved it, but unfortunately the printer died and it seemed more logical to spend the money on a new one than have it repaired. Since I loved the 780 so well, I had high hopes and expectations for the 892.
It is a beautiful printer. It is easy to set up, including wireless. It's print quality was amazing (rivals professionally printed photos and blows away "drug store" prints). I didn't own it long enough to see how thirsty it is when it comes to ink consumption, but I scan far more than print, so I wasn't too worried about it.
But wow, was I disappointed in the scanner's scan quality. If you're just scanning documents, or using it as a simple photocopier, the quality may be fine for you, but if you expect photo-quality scans -- something my old MP780 did well -- forget the MX-892. Now I suppose my issue could be software-caused (e.g bad composition algorithms) within Canon's drivers or the firmware on the scanner and not the physical scanning device itself, but since it's all required, it doesn't matter where the fault is.
The sharpness was very good (better than my 780), and it was better at detecting subtle color differences, too, but it had HORRIBLE color artifacts -- "ringing" (squiggly lines) and more. The lower the scan resolution you chose, the worse they were. 100dpi was gross. 400dpi was bad. Even at the highest resolution, the artifacts existed -- they werent' as pronounced, but the were there. Different photos had different looking artifacts, but that makes sense. This problem made the scanner unusable for my needs.
When I took the first one back to the store, they assured me it must be a problem with just that one printer, so I took home another. The second one was every bit as bad. I called Canon and they were no help. (I also wrote a similar review on Canon's site, but Canon refused it as "not meeting their guidelines -- I guess they don't want anything negative said!)
SO, to anyone who has one of these, if you can scan a photo and it has no color artifacts / distortions, I'd love for you to comment on this review and/or contact me directly (if Amazon allows me to insert a link below). I suppose there could have been a bad batch of printers, and I was unlucky enough to get two from that batch. I'd really like to know if I should try getting a third one. I really wanted to love the 892.
If Amazon doesn't prevent external links, here is a sample of the same picture scanned on the MX892 and my old MP780: [...]
UPDATE JANUARY 2014:
I should have added this update sooner. After giving up on the MX892, I managed to get my old MP780 to limp along a bit longer, but after several months, its printer gasped its dying breath and passed on. At that point there happened to be a really good sale price locally on the MX922, so I decided to try it. It works great. Awesome scanner quality, photos that put the 1-hour (e.g. CVS) photos to shame and rival professional lab quality...but time to first print is incredibly slow, but then fine after that. I may write a full review of the MX922 when I get a chance, but I wanted people to know that the issue I was seeing with the two MX892 units I tried is not an issue with the similarly priced MX922.
July 2012 · Office Products