Bests & Worsts Reviews from Amazon

I'm happy to hear that others are having good luck with this product. Unfortunately, our experience has not been quite as positive. First, I was a bit disappointed at the construction. For this price point I would have expected something other than flimsy plastic. Second, within a month of buying the door the retractable plastic piece started randomly going up and down. I called their customer service department to inquire. The rep described it as a known issue. The solution was to disable the auto-retract safety feature. I asked when a permanent fix was forthcoming and she told me that disabling the safety feature WAS the fix. Baffled, I asked if she thought that was a good solution. She told me I could return the product for a refund if I wanted to (after having cut a hole in the side of my house) in that pseudo-polite, passive-aggressive manner that makes me want to rub broken glass in my eyes. I hope that she was simply someone who needs to be fired rather than a typical representation of the company. Third, as others have noted,the collar and "fob" are extraordinarily flimsy. My standard poodle destroyed hers within a few weeks. Compared to other dogs, she is very gentle so I was surprised when it just fell apart. I was able to click it back together a few times and get it working, but this last time I saw some sort of yellow-ish corrosive looking goo inside it. My wife called their customer service and they are sending a replacement. Meanwhile,the poor dog is very confused. :) Fourth, the fob is NOT directional. We have fought with sensitivity settings until we are cross-eyed and whenever the dog is close to the door, it opens. Had we paid $50 or $75 for this product I wouldn't have even bothered with this review. But, at ~$400.00 (including wall extension, extra batteries, shipping, etc) I am fairly disappointed. I hope others find this helpful.