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Warranty a Joke - BT Jr. Housing Melted Less Than 1 Year Old
I bought my first Battery Tender Jr. about 20 years ago (for an antique car that I drove infrequently) and it worked fine for over 15 years. I included it with that antique car when I sold it, and as far as I know, it still works. Based on my prior experience, on November 4, 2010, I bought another Battery Tender Jr. from Amazon for another infrequently driven car. It is now less than 1 year later, and that Battery Tender Jr. got so hot that the plastic case buckled and separated at the seam. So, planning to return it under warranty, I read their terms. Not only do I have to pay to ship that defective unit back to Deltran (which I expected), they also charge a fee for "Warranty Evaluation, Shipping & Handling"! That is OUTRAGEOUS! Since I have my receipt, my fee would be only $7.95 (if no receipt, fee is $11.95). It would cost me $18.90 ($7.95 plus $10.95 USPS Flat Rate medium box) to return it (or $22.90 if I didn't have a receipt - which is more than the $21.39 cost of a new one from Amazon delivered!) Why bother with a warranty claim? If that was Deltran's plan from the outset - to discourage warranty claims - their so-called "warranty" is a fraudulent misrepresentation. No doubt that my first, 20-year old Battery Tender Jr. was made in the USA. Not so with the second one - the label says "Made in China". A piece of Junk!
October 2011 · Automotive · verified purchase
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