Bests & Worsts Reviews from Amazon

Bluray worked fine for 1 1/2 weeks. Then the tray wouldn't open and the message of a "child lock" appeared on the screen. I didn't knowingly turn on any child lock nor did I find any way to fix this. Went to Amazon product page and noticed that there had been NUMEROUS reports of this problem with no fix - despite the fact that this DVD player is rated 4 stars overall with 208 reviews. (Several suggestions were offered - some as Sony comments to the complaints, but none of them worked.) Tried contacting Sony customer support - a totally worthless adventure. After calling their support number and going thru their menus to my product class, the line went dead, twice. Tried going to Sony chat and got a website that looked like it was under construction. Selected my product class and nothing happened. Tried going to their product page and selected my product and support. It directed me back to the website under construction. I'm sure Sony is fully aware of this product problem, but making it so difficult to reach any representative about this issue is unforgivable. Most of the previous complaints also noted this which reinforces my opinion and that I am not alone in this viewpoint. I'm returning the unit to Amazon and will avoid Sony products in the future. This is not only a product failure, it's a Sony Marketing failure too. Customers will understand that product failures do occur and can show some tolerance, but when the company shows no responsiveness, then their name and future sales get permanently tarnished.