387
people found this helpful, as of 2023
ranked #55,988 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Customer Service is Awful - Unit had dead pixels after only 3 months - Oculus refuses to honor their warrenty.
I loved the unit, but after three months of use, it developed purple spots in the display. After trading e-mails with Oculus for over a month on the issue, they stated the following:
"The discoloration on your Rift's display corresponds with known cases of sun damage.
Unfortunately, we are unable to provide a warranty replacement. I sincerely apologize for the inconvenience."
The unit lives in a basement. There is no sunlight.
