Bests & Worsts Reviews from Amazon

When I first got this food processor, I was jumping up and down with excitement. I even bought the veggie noodle maker attachment. I diced, I sliced, I noodled, I whipped. I didn't mind that storing all the pieces and parts took up an entire shelf of a cabinet or that it never seemed like I could use it without getting every blade and attachment dirty. What I DO mind is that 3 months into using the Cuisinart FP-13DGM Elemental 13 Cup Food Processor, the drive shaft just stopped working. When you push any speed button the center spindle (that drives the blades and attachment gear) would turn once or twice, then just stop. The motor would keep running, but the drive would be motionless. When I bought the Cuisinart FP-13DGM Elemental 13 Cup Food Processor I felt sure that a reputable company like Cuisinart would stand behind its products. Heck, it comes with a 3-year warranty! But Cuisinart's customer service said they won't replace the machine AND they charge you shipping BOTH WAYS to send it to their factory to repair it. This is for a machine that is THREE MONTHS OLD! When I protested, they said to call Amazon and see if Amazon would replace it. Finally I asked the warranty representative to email me the instructions to return the unit and she said I had to go to their website and email their email service department for that. Cuisinart is clearly a company that DOES NOT stand behind their products and DOES NOT care about their customers' experience.