Bests & Worsts Reviews from Amazon

The pillow came in a great box, with clear instructions and vacuum packed. It comes in three pieces - the outer pillow with two sided zipper and two inserts - one small and one medium. I followed the instructions of putting it in the dryer for 10 minutes and then letting the pillows sit out for 24 hours. I had super high hopes on the pillow working but it just wasn’t for me. Half way through the night my head would be almost flat on the mattresses with mounds of stuffing on either side of my head. I would wake up several times and have to adjust the pillow. I tried with both inserts, with just the medium insert and even with the small insert separate from the medium/surround in a regular pillow case. I woke up with shoulder and neck pains. I used the pillow for almost a month, hoping it just took some getting used to but my neck and shoulder pain just got worse. I have to say the quality of the pillows is top notch. The fabric is super soft. The two sided zipper (zips on the long and short side in one continuous zipper) is very well done - nothing rough that sticks out. I so wanted this pillow to work but it just didn’t for me. Now I’m trying to return it with the 100 night guarantee but I don’t know if I will be able to because I ordered through Amazon. When I called sleepgram, they couldn’t help and had to escalate to upper management - they are supposed to contact me back. I’ll update when/if that happens. Update: can’t return it to Sleepgram as they don’t support products that aren’t bought from them. When I purchased the pillow, I thought I was buying it from Sleepgram via Amazon, but that’s not the case. And because it’s outside of the Amazon return window, I can’t return it to them. So if you do buy this pillow make sure to return it to Amazon and within their return time.