Bests & Worsts Reviews from Amazon

I purchased this printer in March of 2017, and up until today. Set up was easy, and the screen was an excellent tool for interfacing with the printer. Today I completed an update on the printer, and now the printer will not work. I keep getting a message telling me, "Ink cartridge is not recognized. Please replace the cartridge". BK 410, 410XL. Both of these are Epson cartridges and had plenty of ink. in fact I had just printed a document prior to the update. I was going to print another document, and was prompted to do an update. After doing the update, I got the error. I've tried resetting the printer, restarting my computer, and removing and then replacing the ink cartridges all to avail. I've noticed several articles and blogs on the internet advising people not to allow automatic updates from Epson. I always felt that an update from a manufacturer was to ensure the product continues to function properly. Now, I feel as though my trust in Epson products has been ruined due to their update ruining my printer. I hope that at some level the manufacturer would consider fixing the problem they have created or at least replace their now defective product.