Bests & Worsts Reviews from Amazon

I was really exited on receiving my brand new Mortorola Razr 5G 2020 but guess what?? when unboxing it what was my very disappointing surprise?? The phone was not brand new!!!! someone have already manipulated it!!! There was not protector film on the inner screen, the protector film on the outer screen was off set really bad and the device came folded inside its packaging!!! (it comes unfolded from manufacturing) and last but not least, when inspecting the lid of the box I could notice that someone did some hand cutting inside in order to make the lid fit with the phone folded... This is extremely disappointing, not sure who to blame either Motorola or Amazon!!! I received no headset as well