Bests & Worsts Reviews from Amazon

The razor has worked great, I have no qualms about stating its a great class of razor, and when its working right it deserves high praise. The issue I have is the Philips customer support. I've owned the razor now for 1 year and 4 months, when i first got it the only thing I noticed odd was the slider to push the trimming head forward felt loss, others have mentioned this so I felt it was how it was designed. yesterday that piece fell off. You could tell instantly the piece is made of very thin plastic that hooks into the channel to push the head forward, its going to break for others too, especially people who use this feature of the razor a lot. When it broke I didn't worry, as Philips heavily touts the great warrenty with this class of razor. So I contact them through their warranty help, and am told that they wont cover it! That parts are not covered under the warranty! Then they refer me to a website to have the razor repaired for $50! How can you tout a great warranty yet not fix a problem that is caused by a weak part of your construction? I am very upset by this as this is one of the most expensive electric razors and I expect better from the customer support area.