Bests & Worsts Reviews from Amazon

I wanted this product to work. I really did. Installing it to the wall was the easy part. Getting it to work? Ridiculous. I've had nothing but problems with it for months, and when I called customer service, I was on the phone for a good 35 minutes with a young man who had NO idea what he was doing, and he couldn't assist me. The final straw for me is that I had a package stolen from my front porch today, in broad daylight, and my Ring was just asleep at the wheel. Nothing. No doorbell alert, no front door activity alert recorded even though it was technically 'online.' The Ring Video Doorbell 2 has been worthless for me, and I've had it for 3 months: 1) It falls off the wifi regularly - like others, I had to purchase an extender. 2) My battery drains every 2 weeks - I finally set the perimeter so that it only records the most limited area possible. 3) Even when it's connected to the wifi, when people ring the doorbell, nothing happens on my phone, and the action recordings/alerts are even worse. It just doesn't work. It's too late for me to return this product, and I'm really annoyed about that. Especially now that I have to deal with this stolen package issue. So the least I can do is warn you to save your money and find a product that actually works.