Bests & Worsts Reviews from Amazon

I had one of these many years ago as my office chair and I loved it. I just bought this one (large) for my home. If you aren't familiar with the Aeron chair you just have to take it on faith that it is not like anything else. It is so good in so many ways that you can't really appreciate it until you have one of your own. Unfortunately for me the seat on this one was not as deep as my older one was so the front of the seat put too much pressure on the back of my legs and I had to send it back. I'm 6' 6" tall so I don't expect this to be a problem for many people. However, this chair comes in three sizes and you need to make sure you get the size that works for you. They don't fit everyone. The importance of this review is the return experience. In short, this vendor took back the chair but charged me over $170 to restock, plus return shipping! That is just too much. While I think this is a great chair if it fits you, you can't really afford the price of returning it if it turns out not to be for you. The lesson is to only buy from this vendor online if you are 100% sure you are going to like it. I'm personally so upset by being gouged on the return I will never buy from this vendor again. I recommend you think twice before buying and then think again. You can get this chair a lot of other places for a good price without the chance of being gouged if you need to return it. If they treat you this way on a return it probably says a lot about what to expect if you need any other customer service. I would stay away from this vendor, you can definitely do better some place else. Did I say I was upset by this? This is also a lesson about buying on Amazon in general. Not all vendors are equal. Amazon as the vendor has always done me right but they should not let this kind of thing happen on their site. They share part of the blame. UPDATE NEXT DAY: I received an email last night from Amazon after making this review. They refunded my restock fee! They deserve a lot of credit for stepping in and making this right. I was an early Amazon user before they were even profitable. They have never let me down. This type of service is why I look forward to remaining a study and loyal Amazon customer. That is just great customer service by Amazon. There is no blame for Amazon but the lesson is still valuable. I added a star for Amazon but the vender still gets a zero.