Bests & Worsts Reviews from Amazon

When I got the oasis the language was not in English and I could not get it changed. Since I did not know what I was reading, I could not get it activated. I call the support line and stayed on line for an hour talking to one of the employees, who was trying to help me. Everything he suggested did not work. He would go and talk to his superior and come back to phone to keep having me do different things. I finally told him, I did not want the Oasis until all the kinks were out of it. I decided to send it back and wait until maybe next year to buy it. I have bought several Kindles in the last few years, and really like them. I still have them and read a lot. I had ordered several items to go with the new Oasis, so I filled out the form to return them and put everything in one box. I was surprised I had to pay $26 to send them back because they charged me shipping for each item(these were all in same box, not separate) I have not been reimbursed for the shipping. It was a defective Kindle and I had to pay for shipping it back. This was the first time I was disappointed in trying to buy a Kindle.