216
people found this helpful, as of 2023
ranked #143,776 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Received Damaged Product
This is an amazing product however this seller was not cooperative when it came to returning this item. I Loved the hooks and compartments that were inside the armoire but the mirror was broken. I simply wanted to exchange the item for an unbroken one. It arrived damaged and when I contacted the seller there only ever was an automated response via email. In a second attempt to contact the seller to request a pre-paid return label I continued to get the same auto response at which point I decided to file a claim. When filing the claim I requested a pre-paid return label as it should not be my responsibility to pay to return an item that was received damaged. Even then the seller refused to provide a paid return label and therefore after a month of attempting to return this damaged product I decided to keep it and pay to repair the mirror. It was less of an inconvenience than paying to ship this item back, waiting for my refund, purchasing a new one and paying to ship that to me. All in all the product was amazing however the seller was questionable to say the least.
June 2014 · Clothing Shoes and Jewelry · verified purchase